Manage Intelligently..
with surprisingly simple conversations
Thu, Nov 21, 5:10 AM
Hi Chris! 👋🤓 I'm Charlie, an AI✨ working at Lakeview Terrace. I can answer questions and submit work orders. Add me to your contacts!
Fri, Nov 22, 3:05 AM
I have a water leak! Can you help?
No problem, I'll create a work order!
Since water leaks are urgent, I've also notified the on-call contact. Help is on the way!
Wow, thanks! That was quick!
Featured In
Radically Simple for Residents
- No new login or password, no need to register, just save a phone number
- Residents make requests and get answers quickly with easy text message conversations
- Highly-knowledgeable answers for office and maintenance questions, no need to call
Efficient for Landlords
- Get work-ready maintenance requests by asking qualifying questions and getting pictures
- Choose how to address each type of issue, tailored to your processes and best practices
- Residents can assist by following time-saving troubleshooting steps for specific situations
- Reduce unnecessary 3am calls! Intelligently determine when to notify on-call maintenance
Best-In-Class Communication
- Available 24/7, typically responds within 10 seconds
- Highly knowledgeable and consistently professional responses
- Punctual and proactive follow-up for every work order
- Multi-lingual, speak with residents in their native language
Meet Charlie!
Charlie is an AI-powered maintenance assistant who can interact with residents and manage maintenance tasks.
Charlie is a maintenance expert! Available 24/7, always friendly, always punctual, always follows up, never has a bad day
... and doesn't get paid by the hour.
Charlie delivers a best-in-class customer experience for your residents while improving operational efficiency for your staff.
Example Conversations
Common Use Cases
Typical Request
Broken Cabinet Door
Urgent Request
Water Pipe Burst
After Hours Request
Resident Locked Out
Preventative Maintenance
Preventative Monthly Pest Control
Resident Follow Up Question
Preparation for Scheduled Work
Get Update for Work Order
Work Order Completed
Edge Cases
Message from Unknown Number
Too Many Messages from Resident
Off Topic Conversation from Resident
Inappropriate Language from Resident
Delinquent Maintenance Work
Conversation During Emergency
Recent Updates
Fri Oct 04 2024
TenantText featured at “Raising & Rising” event as part of Innov865 Week
Held in the CGI offices, the global IT services company in downtown Knoxville, the event brought together investors, industry experts, and local Knoxville companies.
Fri Sep 06 2024
TenantText emerges as the go-to platform for landlord-tenant communications
As they prepare to bring TenantText to market, the co-founders are looking for local property owners and managers who are willing to evaluate the product. They hope that Charlie will be implemented either independently, or in combination with existing property management software platforms.
Wed Sep 04 2024
The Works participants showcase their businesses during Demo Day
This year’s program highlighted five groundbreaking companies, four of which harness the power of AI. A standing-room-only crowd of close to 100 people turned out late Wednesday afternoon for Demo Day for the five companies participating in the 12-week “The Works” accelerator hosted by the Knoxville Entrepreneur Center (KEC).
Wed Jul 31 2024
Applied AI launches TenantText brand for Apartment Maintenance
Visit TenantText.com to learn more about our new brand and product offerings.
Tue Jun 04 2024
Meet the 2024 The Works Participants!
Applied AI (maker of TenantText) is a growing applied artificial intelligence startup in Knoxville, building products to help businesses in fragmented industries. For example, their website shows an example of how intelligent chatbot software can be used for maintenance supervision by landlords, and streamline task allocation for staff members.
Wed May 01 2024
Start-ups selected for “THE WORKS”
The Knoxville Entrepreneur Center (KEC) announced the seven companies participating in “THE WORKS” accelerator program. The annual cohort will kick off on June 12, and continue for 12 weeks in the summer.